PRIVACY POLICY
Lendlease Residential Asset Management Services (Europe) Limited Privacy Notice – May 2026.
We treat personal data provided to us with respect and integrity. Respect and integrity form part of our core values, which are the foundation for the conduct of our business in all parts of the globe. We are committed to protecting your privacy and it is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under applicable Data Protection Laws (as defined below). This privacy notice outlines how we will use, store and share your personal data and supplements any additional transparency notice provided to you (this “Privacy Notice”).
Lendlease is made up of different legal entities, details of which can be found here (the “Lendlease Group”). This Privacy Notice is issued on behalf of the Lendlease Group so when we mention "Lendlease”, "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company in the Lendlease Group responsible for processing your data. Your personal data will be controlled by the Lendlease Group entity that provides services to you. For the purposes of any personal data we collected through this website, Lendlease Residential Asset Management Services (Europe) Limited, a company registered in England and Wales under registration number 11065569, is the controller.
Lendlease is committed to ensuring that your privacy is protected, and that we comply with all applicable data protections laws including (as applicable): the EU General Data Protection Regulation (“EU GDPR”), the EU GDPR as it forms part of UK law (“UK GDPR”) the Data Protection Act 2018 and marketing and cookies laws, (together with associated guidance), each as amended from time to time (the "Data Protection Laws"). Words and expressions otherwise undefined in this Privacy Notice shall be interpreted by their respective meaning under the Data Protection Laws.
This section describes the personal data we process and how we collect it, in connection with our residential and asset management services.
|
Type of personal data |
Description |
Source |
|
Personal details |
Basic information that identifies you, such as your full name and title. |
From you, online portals such as Rightmove, real estate agents, individuals who have provided you a reference such as a previous landlord or guarantor, referencing agencies who carry out pre-tenancy checks. |
|
Contact details |
Information used to contact you, including postal address, email address, fax number and telephone numbers and your marketing preferences. |
From you, online portals such as Rightmove, real estate agents, individuals who have provided you a reference such as a previous landlord or guarantor, referencing agencies who carry out pre-tenancy checks. |
|
Engagement records |
Records of our interactions with you such as notes of meetings, calls, correspondence and call recordings. |
From our phone systems when engaging with you, contractors/ sub-contractors where maintenance/support is provided and a third party is required. |
|
Financial information |
Payment details and financial background information, such as credit card information (your account number, name and sort code), mortgage provider details (if applicable). |
From you, our financial and background service as well as our lease and property management provider, Yardi Systems Inc (“Yardi Systems”) and other application property management or CRM software. |
|
References |
Information such as references and background checks. |
From you, our financial and background service as well as our lease and property management provider, Yardi Systems. |
|
CCTV footage |
Video recordings of you on or around our premises. |
From our CCTV camera systems. |
|
Tenancy and property-related data |
Information related to your properties such as address, move in or move out date, property preferences, right to park details (bay number, type of vehicle i.e. electric, make etc, license plate), service charge and ground rent financials, bicycle details (make, model and colour), pet details (name, breed, colour), tenancy agreements and maintenance requests and notifications. |
From you, agents, contractors and from our management of properties. |
|
Employment records |
Information about any job applications for a job with us including CV information, references and other applicable HR-related functions such as appraisals, grievances, etc. |
From you, Workday (external website). |
|
Website usage data |
Information about how you access and use this website collected by automated means such as cookies and similar technologies whenever you visit our website. This could include IP address, browser type, operating system, referring URLs and other information. |
From you when you access our website subject to your permissions.
Please see our cookies policy for further information. |
|
Special category data |
Sensitive personal data such as health data or special assistance requirements where relevant. |
From you, only where you have given your explicit consent or where we are permitted to do so under Data Protection Laws as set out below under the heading 'Special Categories of Personal Data'.
|
Under Data Protection Laws, we are required to have a “lawful basis” to process your personal data. This is summarised in the table below along with the purposes for which we process your personal data. We only process your personal data to the extent that it is necessary to fulfil the relevant purpose.
|
Purposes of processing |
Information Collected |
Lawful basis |
|
|
To respond to your enquiries |
· Personal details · Contact details · Engagement records |
This is in our legitimate interests to process the information to respond to your enquiry appropriately and action accordingly. |
The Lendlease Group, LRIP E&C H4 GP Limited, LRIP E&C H4 LP, LRIP E&C H5 GP Limited, LRIP E&C H5 LP, LRIP E&C H7 GP Limited, LRIP E&C H7 LP, LRIP E&C H11a GP Limited, LRIP E&C H11a LP (and related bodies corporate) (“LRIP”). |
|
To register your interest in a residential property unit, or book a tour, or apply to rent a particular unit and identify whether you are a customer within our rental portfolio. |
· Personal details · Contact details · Engagement records |
This is in our legitimate interests to manage and administer prospective and existing tenancies. |
The Lendlease Group, LRIP and our CRM platform and our property management platform provider Yardi Systems. |
|
For registration with us and to allow you to reserve a unit and request to rent that unit |
· Personal details · Financial information · References |
For the performance of our contract(s) with you.
For our legitimate interests to manage and facilitate the letting of properties, including registering leaseholders and tenants, enabling reservations, and progressing rental requests. |
The Lendlease Group and its legal, financial and rental advisors, LRIP, Yardi Systems, as well as DocuSign for occasional contract management, HomeLet part of Barbon Insurance Group, Stripe, Tenancy Deposit Scheme. |
|
To sign-up you up to our newsletter or other marketing or notifications (such as on community or building activities) from us |
· Personal details · Contact details |
Our legitimate interests in marketing our products and services.
Consent, where this is required under Data Protection Laws for the purposes of direct marketing.
|
The Lendlease Group and LRIP. |
|
To manage your rental unit and our contractual relationship with you (including providing services such as concierge services) |
· Personal details · Contact details · Financial information · Engagement records · Tenancy and property-related data · Special category data |
For the performance of our contract(s) with you.
For our legitimate interests to manage and administer our relationship with tenants. |
Contractors/sub-contractors to remedy service requests, the Lendlease Group, Yardi Systems, LRIP and digital contract management providers such as DocuSign, Tenancy Deposit Scheme. |
|
To inform the council and relevant utility providers of changes related to properties |
· Personal details · Contact details · Financial information · Tenancy and property-related data |
For the performance of our contract(s) with you
For our legitimate interest so that the council and relevant utility providers can update their systems and direct any correspondence or bills directly to you. |
Councils and relevant utility providers, the Lendlease Group, Yardi Systems, LRIP and digital contract management providers such as DocuSign, Tenancy Deposit Scheme. |
|
To record calls with you for training and monitoring |
· Engagement records |
For our legitimate business interests to monitor and improve the quality of our services. |
The Lendlease Group, LRIP and our telecommunication and broadband providers including Yardi Systems, Ring Central UK Limited. |
|
For crime prevention and public safety including that of our residents |
· CCTV footage |
For our legitimate business interests to ensure the security, safety, and protection of our premises, residents, visitors and property. |
The Lendlease Group and its property and security managers and law enforcement agencies, LRIP and Elephant Park Estate Management Limited. |
|
To review and interview job candidates |
· Personal details · Contact details · Employment records · Engagement records |
For our legitimate interests to assess and manage recruitment processes. |
The Lendlease Group, recruitment contractors. |
|
To administer the website, for data analytics and marketing |
· Website usage data |
With consent where this is required under applicable Data Protection Laws.
For our legitimate interests to operate, maintain and improve our website and services. |
Please see our cookies policy |
Where we have relied on the legitimate interests’ ground, we have undertaken an assessment to ensure that your rights and freedoms, including your right to data privacy, are properly balanced against our commercial interests. You can ask questions around this balancing test and object by contacting us on the details below.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
Some examples of customer data retention periods:
|
Circumstances in which personal data was provided |
How long do we keep it? |
|
When you enquire with us to find or learn about a property, whether through our website(s) or by phone, social media, email or walking into one of our properties and filling out an enquiry form. |
24 months from each enquiry you might make |
|
When you request to view a property or unit (aka “book a tour”) |
24 months |
|
When you register with us to receive our marketing information (marketing signup/opt in) |
Until you ask to be removed or we refresh our database by requesting another opt-in every 2 years |
|
When you visit our website |
12 months |
|
When we engage you to provide us with your goods or services |
7 years after termination or expiry of our contract |
|
When you enter into a tenancy agreement with us (aka lease an apartment) |
7 years after termination or expiry of your tenancy/lease agreement |
Where we have not specified a fixed retention period, we retain personal data based on factors such as legal requirements, the nature of our relationship with you and operational needs. This includes considering the type of personal data, the risk of harm from any continued storage, and our need to maintain accurate records of our engagement with you.
We may collect personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data and biometric data (if used for the purposes of uniquely identifying an individual), health data and data relating to an individual’s sex life or sexual orientation (“special category data”).
We will only process special category data where we are permitted to do so under Data Protection Laws, e.g.
- with your explicit consent. In this case, you have the right to withdraw your consent to this processing at any time;
- the processing is necessary to protect your (or someone else’s) vital interests where the individual concerned is physically or legally incapable of giving consent;
- the processing is necessary to establish, exercise or defend legal claims;
- the processing is necessary for the prevention or detection of crimes and unlawful acts;
- the processing is necessary for regulatory requirements applicable to us or our business customers; or
- the processing is necessary for reasons of substantial public interest.
We use cookies on our websites. For more information about how we use cookies on the website please read the full version of our cookies policy.
We will disclose your personal data to any member of the Lendlease Group.
We will also disclose your personal data to third parties, as set out above and:
- to our professional advisors (including without limitation tax, legal or other corporate advisors who provide professional services to the Lendlease Group);
- to other third-party suppliers for business administration or IT purposes;
- in the event, or in connection with, a merger or sale involving all or part of the Lendlease Group or as part of a corporate reorganisation or share sale or other change in corporate control to any prospective sellers or buyers of such business or assets;
- in the event of any insolvency situation (e.g. the administration or liquidation) of Lendlease Corporation Limited or any of its group entities; if we, or any member of the Lendlease Group, or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our customers and/or employees may be one of the transferred assets;
- in order to enforce or apply our website terms of use; to protect the rights, property, or safety of us, our staff, our customers, or others. This includes exchanging information with other companies and organisations (including without limitation the local police or other local law enforcement agencies or regulatory bodies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction; and/or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.
As a global organisation the Lendlease Group regularly handles and transfers personal data between Lendlease Group companies operating in different countries. Where your information is processed by or shared between the Lendlease Group, your information is likely to be transferred to or from Australia, the United Kingdom, Greater China, Japan, Malaysia, Singapore, Hong Kong, the United States and Italy for the purposes set out above.
We may transfer personal data to countries other than the country in which the data was originally collected and outside of the UK or European Economic Area ("EEA"). Different countries have different privacy laws and requirements, and some provide less legal protection for your personal data than others.
Where your personal data is collected within the UK or European Economic Area ("EE"), it will only be transferred outside of the UK or EEA where an adequate level of protection for your data protection rights can be ensured, and where appropriate safeguards are implemented in accordance with relevant Data Protection Laws. These safeguards include entering into approved data transfer mechanisms, such as the EU Standard Contractual Clauses (“EU SCCs”), the UK International Data Transfer Agreement, the UK Addendum to the EU SCCs, or transfer mechanism approved under Data Protection Laws. We will also carry out an appropriate assessment of the laws and practices of the destination country to identify any technical and organisational measures that may be required to ensure that your personal data remains fully protected in that country.
We do not currently use automated decision-making processes, including profiling, that significantly affect you. If this changes, we will update this Privacy Notice and provide relevant information.
We take the security of your personal data seriously. We have put in place appropriate technical and organisation measures to protect personal data from misuse, interference or loss and unauthorised access, disclosure or alteration. These measures include, but are not limited, to storing most data about you in secure computer systems and databases operated by either us or our external service providers and restricting access to those who have a legitimate business purpose and reason for accessing it.
You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which can be exercised at any time and which are set out below. You may contact us using the details set out below to exercise any of these rights. These rights apply unless an exemption under the Data Protection Laws applies. If an exemption does apply, we will explain this to you when responding to your request.
We will aim to respond to your request within one month. If your request is particularly complex, we may extend this by a further two months and we will inform you if this is the case.
To Be Informed
You have the right to be informed about the personal data we hold about you. This Privacy Notice sets out how we collect, hold and store your data, what we do with it and why.
Access
You have the right to request confirmation that your personal data is being processed, to request access to your personal data (through us providing a copy).
Rectification
You have the right to request that we rectify your personal data if it is not accurate or not complete.
Erasure
You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply where we no longer need to use your personal data to achieve the purpose we collected it for, where you withdraw your consent (if this was previously obtained), or where you object to the way we process your personal data (see further below).
To Restrict Processing
You have the right to ask us to restrict or block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose we collected it for but may require it to establish, exercise or defend legal claims.
Data Portability
Where we’ve obtained your consent, you have the right to obtain your personal data from us and use it for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.
To Object
You have the right to object to our processing of your personal data where we process your data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims. You also have an absolute right to object to our processing of the personal data we hold about you for direct marketing purposes.
To Object To Automated Decisions
You have the right to object to any automated decision making, including profiling, where the decision is based solely on automated processing and has a legal or significant impact on you.
Withdraw Your Consent
You have the right to withdraw your consent to our processing of personal data, if consent was the mechanism we used to collect it.
To complain To Us
You have the right to complain to us if you have any queries, comments or concerns about the way we handle your personal data.
If you have any enquiries regarding this Privacy Notice, wish to exercise your rights in respect of your personal data or wish to make a complaint in relation to how we have handled your personal data, you should contact us to the attention of the Data Protection Manager at:
Address: Lendlease Residential Asset Management Services (Europe) Limited, Level 7, 1 Eversholt Street, London, NW1 2DN, United Kingdom
Telephone: +44 20 3107 7500
Email: Hello@livingbylendlease.com
We aim to resolve all enquiries promptly and in accordance with Data Protection Laws.
We encourage you to contact us first if you have any queries, comments or concerns about the way we handle your personal data. Under UK Data Protection Laws, you have a statutory right to raise a complaint with us directly if you believe we have infringed Data Protection Laws. We will acknowledge your complaint and handle it in accordance with our internal complaints process.
However, if you are not satisfied with our handling of any request by you in relation to your rights or concerns, you also have a right to complain to the Information Commissioner who can be contacted at (a) online at Make a complaint | ICO; (b) by telephone on 0303 123 1113; or (c) by post at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
Sole Traders, Partnerships And Businesses
Where we are engaged with you as a sole trader, partnership or business that you represent or are employed/ contracted by and this involves the collection and use of your personal data by us, this will be done in accordance with the relevant parts of this Privacy Notice.
Other Websites
Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies or your use of those websites. Additionally, we do not transfer your data to these third parties without proper security protocol and credentials.
From time to time, we may change our Privacy Notice in relation to how we deal with personal data or the types of personal data which we hold. We will take all measures necessary to communicate any changes to this Privacy Notice to you and any updated version of this Privacy Notice will be published on this page.
In the event of any conflict between the English language version of this Privacy Notice and other language versions, the English language version will prevail.